Privacy Policy

Overview

This privacy policy explains how LuckyLiang Technovation UAE LLC (“LuckyLiang”, “we”, “our”, or “us”) and our affiliates manage your personal data when you use our products and services. Please review this policy carefully to understand our privacy practices.

This policy describes how we may collect, store, use, and share your personal data when you:

• Visit our websites
• Place orders through our websites
• Download and use our iOS or Android mobile apps
• Use our services and devices, including IoT features
• Communicate with us via email, text, forms, or other methods

This policy does not apply to third-party websites, apps, or ads. For any questions, contact us at luckyliangevuae.com.

I. How We Collect Personal Data

Information You Provide

• Account Information: Name, email, and phone number for account creation.
• Order Information: Recipient name, address, phone, email, ordered items, and billing details.
• Payment Information: Method, card or PayPal details, Klarna account (if used).
• Customer Support: Name, contact info, related order/service IDs, and communication content.

Information Automatically Collected

• Device Information: IP address, model, OS, browser, and location data.
• Bike & IoT Data: Bike ID, battery level, usage logs, and ride history.
• Cookies: We use cookies for better experience. You can disable them via browser settings.

II. Legal Basis for Processing (UAE & Applicable Laws)

We process your personal data for specific lawful purposes, including contract performance, legitimate interest, and user consent. For questions, contact luckyliangevuae@gmail.com.

III. How We Use Your Data

• Deliver and personalize our services and devices
• Provide customer support and handle feedback
• Improve and develop products
• Ensure network security and fraud prevention
• Send marketing communications (only with your consent — you can opt out anytime)

IV. How We Share Your Data

• Service Providers: We share data with trusted third parties under contract.
• Legal Requirements: When required by law or to protect rights.
• Business Transfers: In mergers, sales, or restructuring events.

V. Data Security & Retention

We use security measures to protect your data. Data is kept only as long as necessary for service delivery or legal compliance, and securely deleted or anonymized afterward.

VI. Your Rights

You have the right to access, correct, erase, or restrict processing of your personal data, and to object to marketing or withdraw consent.

Contact support@luckyliang.com to exercise your rights.